Business Adapter Mappings

Two business adapters are supplied as a standard part of the ServiceNow integration application for FlexNet Manager Suite, and are used in the process of transferred asset and contract data from ServiceNow to FlexNet Manager Suite. The following lists show the source data from ServiceNow, and the target (destination) fields in FlexNet Manager Suite, for each of these adapters in turn.

Tip: For special purposes, mappings can be added, removed, or changed by editing the business adapter(s) in Business Adapter Studio on your inventory beacon.

In each listing, the first field shown is used for matching existing records (a key). During import, if the value in this field already exists in the compliance database, the record is updated with the other values imported for this item. Otherwise, a new record is automatically created in FlexNet Manager Suite.

In both listings below, "display" names are the names visible in the two products' web interfaces; and the Source Field column shows a compound name made up of:

An abbreviated reference to a ServiceNow database table name (see below)
An underscore character
The field name in the relevant database table (which name may contain additional underscores).

The mapping of the abbreviated references to the actual database table names in the ServiceNow database is:

acntrct represents ast_contract
ahrdwr represents alm_hardware
cicomp represents cmdb_ci_computer
cmdbmdl represents cmdb_model
sysusr represents sys_user.

Assets Imports

Business adapter file name: ServiceNowAssets.xml
Original data source: ServiceNow database view x_fls_flexera_fnms_asset
Destination table in FlexNet Manager Suite database: Asset

Source Display Name	Source Field	Target Display Name	Target Field
Serial number	`cicomp_serial_number`	Serial Number	`SerialNumber` (key)
Asset tag	`ahrdwr_ asset_tag`	Asset Tag	`AssetTag`
Asset Status	`ahrdwr_install_status`	Asset Status	`AssetStatus`
Configuration Item	`ahrdwr_ci`	Name	`ShortDescription`
Installed	`cicomp_install_date`	Installed on	`InstallationDate`
Manufacturer	`cicomp_manufacturer`	Manufacturer	`Manufacturer`
ModelNo	`cicomp_model_number`	ModelNo	`ModelNo`

Notes:

AssetStatusID is a foreign key to the AssetStatus table, from which display values are drawn.

note

Note: AssetStatus is a mandatory field for asset records in FlexNet Manager Suite. If a record in ServiceNow has a Status value that does not exist in FlexNet Manager Suite:

The new status value is inserted into the AssetStatus table (you may also need to customize localized values of this status, if other languages are in use within your enterprise)
An AssetStatus is automatically created for this new entry
The AssetStatus is inserted into the asset record.

If you are 'round-tripping' this data (that is, copying it back from FlexNet Manager Suite to ServiceNow at some future point, to maintain synchronization), the new value is returned when appropriate.

note

Note: AssetStatus is a mandatory field for asset records in FlexNet Manager Suite. The out of the box business adapter does explicit mapping between ServiceNow Status values and FlexNet Manager SuiteAssetStatus values, as shown in the following table. If needed, you can modify these mappings in the business adapter or if you have custom mappings defined in ServiceNow, you must include them here. Note that if you are also 'round-tripping' this data (that is, copying it back from to ServiceNow at some future point, to maintain synchronization), you need to provide a similar mapping in the relevant transform map as well.

ServiceNow	FlexNet Manager Suite
`On order`	`Purchased`
`In stock`	`In Storage`
`In transit`	`Purchased`
`In use`	`Installed`
`Consumed`	`Installed`
`In maintenance`	`Other`
`Retired`	`Retired`
`Missing`	`Other`

Contracts Imports

Business adapter file name: ServiceNowContracts.xml
Original data source: ServiceNow database view x_fls_flexera_fnms_contract
Destination table in FlexNet Manager Suite database: Contract

Source Display Name	Source Field	Target Display Name	Target Field
Contract number	`acntrct_vendor_ contract`	Contract Number	`ContractNo` (key)
Description	`acntrct_description`	Information	`Comments`
Display name	`cmdbmdl_display_name`	Contract type	`ContractTypeID` [Note 1]
Ends	`acntrct_ends`	Expiry date	`EndDate`
Short description	`acntrct_short_description`	Contract Name	`ContractName`
Starts	`acntrct_starts`	Start date	`StartDate`
State	`acntrct_state`	Status	`ContractStatusID` [Note 2]

Notes:

ContractTypeID is a foreign key to the ContractType table, from which display values are drawn. Also see note below.
ContractStatusID is a foreign key to the ContractStatus table, from which display values are drawn.

note

Note: ContractTypeID is a mandatory field for contract records in FlexNet Manager Suite. If a record in ServiceNow has a Display name value that does not exist in FlexNet Manager Suite:

The new contract type is inserted into the ContractType table (you may also need to customize localized values of this type, if other languages are in use within your enterprise)
An ContractTypeID is automatically created for this new entry
The ContractTypeID is inserted into the contract record.

note

Note: ContractTypeID is a mandatory field for contract records in FlexNet Manager Suite. If a record in ServiceNow has a Display name value that does not exist in FlexNet Manager Suite, the record is imported with the contract type General. To work around this type change, you can modify the business adapter to provide an explicit mapping between ServiceNow Display name values and FlexNet Manager SuiteContractTypeID values. Note that if you are also 'round-tripping' this data (that is, copying it back from FlexNet Manager Suite to ServiceNow at some future point, to maintain synchronization), you need to provide a similar mapping in the relevant transform map as well.

FlexNet Manager Suite (On-PremisesCloud)

2025 R1Current

Assets Imports​

Contracts Imports​

Assets Imports

Contracts Imports